At my library, we have three sets of shelves in the front. The first set of shelves is shorter and has genre fiction (Christian, Romance, Fantasy, Science Fiction, Horror, and Western) and staff recommendations. The middle shelf is taller and hold adult fiction and mystery. And the last shelf is another set of tall shelves with the start of non-fiction.
We have signs hanging above the short shelves that say "fiction." The middle shelves have no sign and we have this misplaced sign for non-fiction that hangs at the start of the shelving for non-fiction.
When people walk in, the first thing they see is the short shelves with the genre fiction. They ALWAYS mistake the sign that says "non-fiction" for the middle set of shelves which contains the books they're always looking for-mystery and adult fiction.
Everyday we have people ask "where are the myseries?" and "where did my Nicholas Sparks books go?" even though the shelves have been this way for over a year now.
Whenever anyone asks these questions, I have to keep my snark side from saying "oh, we got rid of our mysteries and fiction-we only carry Romance now." :)
Ok, librarians (or booksellers, anyone who has a snarky side!) what moments do you have to reign in your snark?